物流政策

Shipping Policy
Shipping Policy

Thank you for shopping with us. We are committed to delivering your order as quickly and safely as possible.

Order Processing
Orders are processed within 1–3 business days after payment is confirmed.
Orders are processed Monday through Friday, excluding weekends and public holidays.
During peak seasons or promotional events, processing times may be slightly longer.
Shipping Time

Estimated delivery times:

United States: 7–15 business days
Canada: 8–18 business days
Europe: 8–18 business days
Australia & New Zealand: 8–20 business days
Other International Destinations: 10–25 business days

Please note that delivery times are estimates and may vary due to customs clearance, weather conditions, carrier delays, or other unforeseen circumstances.

Shipping Cost

Shipping costs are calculated at checkout based on your shipping destination and selected shipping method.

We may offer free shipping on qualifying orders. Promotional shipping offers will be clearly displayed on our website.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number. Tracking information may take 24–72 hours to become active.

Customs, Duties & Taxes

International orders may be subject to customs duties, taxes, or import fees imposed by your country's customs authority. These charges are the responsibility of the customer.

We are not responsible for delays caused by customs clearance.

Incorrect Shipping Address

Please ensure your shipping address is accurate before placing your order.

If an incorrect address is provided, please contact us immediately. We will do our best to update the address before shipment. Once an order has been shipped, we cannot guarantee address changes.

Additional shipping fees may apply if a package is returned due to an incorrect or incomplete address.

Lost, Delayed or Damaged Packages

If your package is lost, significantly delayed, or arrives damaged, please contact our customer support team within 7 days of the expected delivery date or delivery confirmation.

We will work with the shipping carrier to investigate and provide an appropriate solution.

Split Shipments

For orders containing multiple items, products may be shipped separately from different warehouses to ensure faster delivery. You may receive multiple tracking numbers.

Shipping Restrictions

We currently do not ship to certain countries or regions where shipping services are unavailable or restricted.

Contact Us

If you have any questions regarding shipping, please contact our customer support team through our Contact Us page. We will respond as soon as possible.